FAQs

 

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard), Gpay,UPI, and other secure payment gateways. For a complete list of accepted payment methods, please visit our payment options page.

2. How do I place an order?
To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. When you're ready to check out, click on the cart icon, review your items, and follow the prompts to complete your purchase.

3. Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within a short window after placement. Please contact our customer service team as soon as possible for assistance. Once an order is in processing or has shipped, we are unable to make changes.

4. How can I track my order?
After your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this tracking number to check the status of your delivery on our shipping carrier's website.

5. What is your return policy?
We accept returns within 7 days of receiving your order. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

6. How do I request a refund?
To request a refund, please contact our customer service team with your order number and reason for the refund. Refunds are processed once we receive and inspect the returned items. For more details, visit our Refund Policy page.

7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on your location. You can view shipping options and costs during checkout.

8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will work to resolve the problem and ensure you receive the correct item or a replacement.

9. How can I contact customer service?
You can reach our customer service team via email at denotehousewares@gmail.com, or by using the contact form on our website. Our customer service hours are 10 AM to 6.30 PM.

10. How do I sign up for your newsletter?
To sign up for our newsletter, enter your email address in the subscription box located at the bottom of our homepage. You will receive updates on promotions, new products, and more.

11. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our Gift Cards page.

12. How can I find out about promotions and discounts?
To stay updated on our latest promotions and discounts, subscribe to our newsletter and follow us on social media. We regularly post about special offers and sales.